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This user agreement of "İpəksu" LLC, Tax ID 1501030981 (legal address: AZ1022, Baku, Narimanov district, Abbasgulu Agha Bakikhanov St., bldg. 62, courtyard 758/759, apt. 158) (hereinafter "İpəksu") comes into force from the moment you agree to its terms by placing an order or signing up on ipeksu.az (hereinafter the "Website") or in the İpəksu mobile application (hereinafter the "App").
1.1. İpəksu offers its services on the terms and conditions forming the subject of this user agreement.
1.2. The Agreement may be amended by us without any special notice. A new edition of the Agreement comes into force 3 (three) days after its publication unless the new edition provides otherwise. The current edition is available at https://ipeksu.az/en/terms-and-conditions and in the "Settings" section of the App.
2.1. İpəksu is a delivery service that lets users quickly and simply find and order drinking water, beverages and related goods (hereinafter the "Goods") sold by İpəksu, and that accepts payments for orders from Users.
2.2. These information services are provided to the User free of charge.
2.3. The User agrees that İpəksu is responsible for the quality of the delivered Goods and for delays, failures, incorrect or untimely delivery, and is not responsible for the removal or loss of any personal data of a User.
2.4. To use İpəksu services you need a computer or another device with Internet access, or a smartphone with the App installed.
2.5. The User places an Order on the Website or in the App on their own.
2.6. The User pays for the Order by one of the available methods:
2.6.1. upon receipt of the Order, in cash or by bank card to the courier;
2.6.2. online payment on the Website by VISA/MasterCard through the "Yığım" payment system. All additional costs of transferring money for the Order are borne by the User.
When choosing online payment after placing the Order, the User is redirected to the secure "Yığım" payment page (pay.yigim.az) to enter their bank card details. The 3D Secure protocol is used for additional cardholder authentication. If the User's bank supports this technology, the User is redirected to its server for additional identification. The rules and methods of additional identification can be clarified with the bank that issued the card.
The amount presented for payment is the value of the Order only. The cost of services (such as a possible delivery charge) is collected separately upon receipt of the Order.
If the composition of the Order or its final price changes, or additional payments are needed (for delivery or other additional services), settlements are made as follows:
2.6.3. Cases of refusal to make the payment:
"Yığım" protects and processes the User's card data according to the PCI DSS 2.0 security standard. Data is transferred to the payment gateway with SSL encryption and further through closed banking networks of the highest reliability. "Yığım" does not pass the User's card data to İpəksu or any third parties. The 3D Secure protocol is used for additional cardholder authentication. The security of Internet payments is guaranteed by "Yığım". All card operations follow the requirements of VISA International, MasterCard and other payment systems; data is processed on a secure high-tech server of the payment processor.
For questions about a payment, the User may contact "Yığım" (Drakaris LLC) customer support: +994 77 742 42 18 or +994 55 322 99 99.
2.7. If the User refuses the Order, or İpəksu breaches the terms of sale (including, without limitation, a unilateral refusal to sell, a missed delivery time or inadequate quality of the Goods), the User must, within 24 hours of the delivery/receipt time of the Order, inform İpəksu by e-mail at [email protected] or by phone at +994 12 514 14 14 about the refusal, provide documents confirming payment and a refund request, and demand a refund.
Refunds are made within 10 (ten) days from the payment date. If İpəksu receives no notice of refusal and refund within 1 (one) day after payment, the Order is deemed completed and is not refundable. Money paid by bank card through the Website is refunded only to the card used for payment.
2.8. İpəksu may refuse an Order with the "cash or card to the courier" payment method if the User's earlier Orders were not delivered through the User's fault (for example, the User did not open the door or answer the courier's call, or gave a non-existent delivery address).
2.9. Card transactions are authorised by the bank. If the bank has reason to believe a transaction is fraudulent, it may refuse it. Fraudulent card transactions are a criminal offence.
2.10. To prevent card fraud, card payments may be checked by İpəksu within its means. A User who made such a payment must, at İpəksu's request, provide copies of the documents confirming lawful use of the card.
2.11. Regular delivery (subscription). In the App the User may enable regular delivery: the chosen Order will be placed automatically at the interval chosen by the User, to the address and with the payment method specified when subscribing. Each such Order is created the day before the planned delivery date at the prices valid at that moment, and the User is notified. The User may at any time skip the next delivery, pause, resume or cancel the subscription in the "Profile" section of the App. If an item is unavailable or its price has changed, the Order is not created and the User receives a notification suggesting to order manually.
3.1. Signing up on the İpəksu Website and App is voluntary and free.
3.2. To use İpəksu services, the User agrees to provide true, accurate and complete information requested in the sign-up form and to accept the terms of the Agreement.
3.3. If the User provides incorrect information, or İpəksu has serious reasons to believe the information is incorrect, incomplete or inaccurate, İpəksu may suspend or cancel the User's registration and refuse the services.
4.1. After signing up, the User receives a login and password for the account (https://ipeksu.az/en/profile/) and the App. The account is the same for the Website and the App.
4.2. The User is responsible for the security of their login and password and for all actions performed on the Website and in the App under them.
4.3. The User agrees to immediately notify İpəksu of any unauthorised access with their login and password and/or any breach of security.
5.1. The Website and the App contain copyrighted content: trademarks and other legally protected materials (including texts, photographs and graphic images).
5.2. The entire content of the Website and the App is protected by copyright as a work created by collective creative effort in accordance with the legislation of the Republic of Azerbaijan on copyright and related rights.
5.3. İpəksu owns the copyright to the content of the Website and the App (including the right to select, arrange, systematise and transform the data they contain, and the source data), except where separately noted in the published materials.
5.4. The User may not modify, publish, transfer to third parties, participate in the sale or assignment of, create derivative products from, or otherwise use, wholly or in part, the content of the Website and the App.
5.5. The User undertakes to use the Website and the App only for lawful purposes.
5.6. The User undertakes not to post on the Website or send through the Website or the App any materials that:
5.7. The User undertakes not to post or send advertising of any goods or services without İpəksu's prior express consent.
5.8. The User undertakes not to use the Website or the App to advertise or otherwise promote any goods or services.
5.9. The User undertakes not to upload, post or otherwise use on the Website materials protected by intellectual property laws (including copyright and trademark law) without the express permission of the rights holder. The burden of proving that posted materials do not infringe third-party rights lies with the User.
5.10. İpəksu is not responsible for reviews published by Users.
5.11. İpəksu may comment on a User's review and may decline to publish reviews that violate Azerbaijani law or harm the legitimate interests of third parties.
6.1. The User acknowledges that the İpəksu service, the App and all related programs contain confidential information protected by intellectual property laws and other Azerbaijani and international laws. The User agrees not to modify, sell or distribute this content and these programs, wholly or in part.
7.1. When signing up or placing an Order on the Website or in the App, the User provides: first name, last name, e-mail address and/or contact phone number, delivery address. When picking an address on the map in the App, the device's coordinates are used with the User's permission; they serve only to determine the delivery address and are not tracked continuously.
7.2. To perform this Agreement, İpəksu develops, optimises and introduces new functionality of the service (including informational, advertising, entertainment and other products), also with affiliated persons and/or partners. For these purposes, and to inform Users about services, promote İpəksu goods and services, run electronic and SMS surveys, deliver personalised (targeted) advertising, control marketing campaigns, provide customer support, organise delivery, run prize draws, monitor User satisfaction and delivery quality, and verify, research and analyse such data, the User, when signing up or ordering, agrees and instructs İpəksu to process the data in compliance with applicable law, including the results of automated processing as numeric and/or text values and identifiers, to transfer them to affiliated persons and/or partners for such processing, and to collect User data and related data from affiliated persons and/or partners. İpəksu may use statistical information related to the operation of the Website and the App.
7.3. Data associated with the User means information about devices and methods of interaction with the İpəksu service and/or services of affiliated persons and/or partners (including IP address, operating system type, App version, geographic location, provider data, etc.), the User's activity, and other data obtained by these means.
7.4. Data processing means any operation or set of operations performed with personal data, with or without automation, including collection, recording, systematisation, accumulation, storage, updating, comparison, extraction, use, transfer to affiliated persons and/or partners of İpəksu, depersonalisation, blocking, deletion and destruction.
7.5. İpəksu may send the User, directly or through technical partners, informational, service and advertising messages by e-mail, to the mobile phone, as App push notifications, or through partner services the User uses (social networks, messengers and others). The User may refuse advertising and other information without giving reasons. Service messages about the Order and its processing are sent automatically; push notifications about Orders can be switched off in the "Profile" section of the App or in the device settings. Advertising push notifications are refused by switching off "Promotions and news" in the App; other advertising information by editing the profile or contacting the contact centre or customer support at [email protected]. The User may withdraw consent to personal data processing by sending a request to the contact centre or [email protected], or by deleting the account (section 9).
7.6. İpəksu may use cookies on the Website. Cookies contain no confidential information, and İpəksu may share cookie information with partners, agents and third parties under contract with İpəksu to fulfil obligations to the User and for statistics and advertising optimisation.
7.7. İpəksu receives the IP address of Website and App visitors. This information is not used to identify the visitor.
7.8. İpəksu is not responsible for information the User makes publicly available on the Website.
7.9. İpəksu may record telephone conversations with the User and undertakes to prevent unauthorised access to such recordings and their transfer to third parties not directly involved in fulfilling Orders.
8.1. This Agreement is governed by Azerbaijani law.
8.2. All disputes under the Agreement are resolved in accordance with current Azerbaijani law.
8.3. Because the terms of this Agreement are gratuitous, consumer protection rules do not apply to the relationship between the User and İpəksu.
8.4. Nothing in the Agreement establishes an agency, partnership, joint activity, employment or any other relationship between the User and İpəksu not expressly provided for here.
You can delete your İpəksu account at any time. If you change your mind, it cannot be restored. You will lose all data in that account, such as orders, saved addresses and regular deliveries.
In the App: open "Profile", tap "Delete account" and confirm.
On the Website:
9.1. Open your İpəksu account (https://ipeksu.az/en/profile/).
9.2. Scroll to "Data & privacy".
9.3. Click "Delete İpəksu account". You may need to enter an active e-mail address and click "Send verification email".
9.4. Find the verification e-mail we send you. Until you verify your address, your account is not deleted.
A deletion request can also be sent to [email protected].
